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This is a unique and proven evaluation of Repair Orders, which includes a review of the Multi Point Inspections. The end result will show the strengths and weaknesses in Service Advisor selling techniques and Technician recommendations. These evaluations can be performed on or off site. A 25 slide presentation of the findings will be reviewed and provided. Also provided will be a list of our recommendations that can be implemented by dealer management along with some that may require on site assistance. 

Our process improvement strategy is based on a thorough on-site analysis of your departments operations and interacting with the employees. Our Action plans are focused on the client’s needs and structured upon our findings and recommendations. Modifying existing written processes or creating new processes to better serve the customer and the dealer.

 Our hands-on approach will aid existing or new managers equally. We will work with each individual to develop the tools and processes needed for them to reach and exceed their goals while focusing on Customer Satisfaction and department Gross Profit. 

Service Advisor training structured around the entire service process, from reception to an active delivery. One on one training may differ with each Advisor as each individual has their strengths and weaknesses. We will work with each person to further nurture those strengths and build on their weaknesses. 

Dealership Express Service is a viable part of our industry, We offer both implementation for dealers that do not currently have an Express Department as well as training existing Express Advisors and Technicians. 

 We have a proven, proprietary, CSI Training Tool (CSI Cause & Effect) developed Phil Picard and John Marchiano.

This training tool can be adapted to virtually any manufacturer or individual dealer training and is cost effective as training is provided virtually. On-site training and consulting service are available.

All we require is a list of your survey responses, along with the scoring and rules.

Please visit my website at: fopssolutions.com.

If you would like to see what a completed CSI Review looks like, please email me at: fixedopssolutions@gmail.com and request a copy.

This training tool is currently being used with a manufacturer; therefore, it may notbe available to individual dealers. 

Please contact us for further details at: fixedopssolutions@gmail.com